A plain explanation of what is collected, why it is collected, and the care taken with it.
Last updated April 2026
This policy describes how information is handled across the FitWellz site and its calm health guidance service. The aim is to keep things clear and to collect only what genuinely helps shape gentle, doable guidance.
Using the site or submitting a form means this policy applies to that information. If something here does not sit right, the simplest step is to stop before sharing details.
Information is gathered only when it is offered or when it is needed to make the service work as expected.
Information supports a small set of purposes, each tied to delivering or improving the guidance.
Information is shared only in narrow situations, such as trusted providers that help operate the service, or where a legal obligation applies.
Where permission is given for text messages, that consent covers service notes and, if selected, occasional updates. Replying STOP ends messages and replying HELP requests support. Consent is never a condition of access, and message frequency may vary.
Information is kept only for as long as it is useful for the purpose it was shared for, or as needed to meet a legal or operational requirement. After that it is removed or anonymised.
Reasonable safeguards are used to protect information against loss or unauthorised access. No method of storage or transmission can be promised as perfectly secure, so care on both sides matters.
A request can be made to access, correct or remove personal information, and messaging preferences can be changed at any time. Reaching out using the contact details below is the quickest route.
Basic cookies and similar tools may be used to keep the site working smoothly and to understand general usage. Most browsers allow these to be limited or cleared through their settings.
Some pages may point to outside resources. Those destinations follow their own policies, and reviewing them before sharing anything is always sensible.
The service is intended for adults. It is not directed at children, and information is not knowingly collected from anyone who is not eligible to use it.
This policy may be refreshed as the service evolves. When that happens, the updated date at the top will change, and continued use reflects acceptance of the current version.
Questions about this policy are welcome through any of the following.